TOPICS:

HUMAN RESOURCE MANAGEMENT

• How to Recruit and Hire a Winning Team
• How to Motivate and Retain Employees
• Bonding Employees to Your Practice
• Employee Empowerment-How to use it to Bond Clients to Your Practice
• Establishing Accountability for Your Practice
• Employee Development and Accountability
• 5 Steps to Help Staff Embrace Change
• 5 Steps to Improve Training of New Hires
• Train Your Technical Staff to a Higher Level of Competency
• How to Create a Service-Oriented Culture
• Managing by Core Values

MARKETING

• Achieving Practice Success With Effective Marketing (1/2 day or full-day seminar)
• Enhancing Your Hospital Image
• Developing Your Marketing Strategy
• Achieving Practice Success With Effective External Marketing
• Achieving Practice Success With Effective Internal Marketing
• Programs that Assist in Human-Animal Bond Efforts
• Common Missed Opportunities for Service Revenue
• To Refer or Not to Refer: Important Considerations
• Improve Patient Care and Increase Revenues by Working with Specialists

CLIENT SERVICE

• Creating an Exceptional Client Service Experience for Pet Owners
• Leverage your Team to Provide Outstanding Client Service
• No Client is Worse Than No Client
• How to Deal with Difficult Clients
• Bond Clients to Your Practice With Effective Communication
• Talking to Clients About Treatment Plans and Fees
• Veterinary Practice Roles in Assisting Clients With Grief and Pet Loss
• Bonding Clients Through-out the Referral Process

SPECIALTY AND EMERGENCY
HOSPITAL PRACTICE MANAGEMENT

• Effective Relationships Between Specialists and General Practitioners
• Key Marketing Questions for Specialists in Private Practice
• Creating an Exceptional Client Service Experience for Pet Owners
  

WORKSHOPS

• Achieving Practice Success With Effective Marketing
• Achieving Practice Success by Providing Exceptional Service
• Building Practice Success With Effective Employee Development
• Marketing Workshop